Network Technical Support

CipherEx becomes your network IT department by providing phone and web based technical support for your users and guests.

Standard Plan Support M-F 8am-5pm PST:

Adding and removing users from MS Office 365, Google Suite, One Login or Cisco Products (Webex, AMP, Umbrella, Meraki)
Adding new devices to Mobile Device Management
Client Identity Certificates
Multi Factor Authentication
Set-up of Remote Access VPN for computer, tablet, and phones;
Wireless Access configuration and connectivity
Guest Wireless Access connectivity
Firewall management inbound/outbound
Modification of Site-to-Site VPN connections
Set-up of office network and connecting devices
Diagnosis and troubleshooting for computer, printer, office network
Installation of supported computer software (e.g., MS, Google, Cisco);
Computer password reset
Network troubleshooting and fault isolation

 

For more information please see the Technical Support Terms of Service