Network Technical Support
CipherEx becomes your network IT department by providing phone and web based technical support for your users and guests.
Standard Plan Support M-F 8am-5pm PST:
| • | Adding and removing users from MS Office 365, Google Suite, One Login or Cisco Products (Webex, AMP, Umbrella, Meraki) |
| • | Adding new devices to Mobile Device Management |
| • | Client Identity Certificates |
| • | Multi Factor Authentication |
| • | Set-up of Remote Access VPN for computer, tablet, and phones; |
| • | Wireless Access configuration and connectivity |
| • | Guest Wireless Access connectivity |
| • | Firewall management inbound/outbound |
| • | Modification of Site-to-Site VPN connections |
| • | Set-up of office network and connecting devices |
| • | Diagnosis and troubleshooting for computer, printer, office network |
| • | Installation of supported computer software (e.g., MS, Google, Cisco); |
| • | Computer password reset |
| • | Network troubleshooting and fault isolation |
For more information please see the Technical Support Terms of Service
