Network Technical Support
CipherEx becomes your network IT department by providing phone and web based technical support for your users and guests.
Standard Plan Support M-F 8am-5pm PST:
• | Adding and removing users from MS Office 365, Google Suite, One Login or Cisco Products (Webex, AMP, Umbrella, Meraki) |
• | Adding new devices to Mobile Device Management |
• | Client Identity Certificates |
• | Multi Factor Authentication |
• | Set-up of Remote Access VPN for computer, tablet, and phones; |
• | Wireless Access configuration and connectivity |
• | Guest Wireless Access connectivity |
• | Firewall management inbound/outbound |
• | Modification of Site-to-Site VPN connections |
• | Set-up of office network and connecting devices |
• | Diagnosis and troubleshooting for computer, printer, office network |
• | Installation of supported computer software (e.g., MS, Google, Cisco); |
• | Computer password reset |
• | Network troubleshooting and fault isolation |
For more information please see the Technical Support Terms of Service